Privacy policy

  • Information collection and use
  • What information will we collect?
  • We will use this information in the following ways

    - To fulfill our agreement with you, including processing your flight, hotel and Umrah bookings and any other reservations, sending you your itinerary, or contacting you if there is a problem with your reservation.
    - To register you with our website and administer our website services where you have   registered to receive these. You can unsubscribe from these services by contacting us.
    - To answer any queries which you may send to us by e-mail.
    - For direct marketing purposes, as set out in detail below.
    We need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking a flight, hotel or Umrah on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.

  • What will this information be used for?

    - To conduct bookings, ticketing and payment transactions for the services available on the site.
    - To personalize your experience and give you better service: (your information helps us to better respond to your individual needs)
    - To improve the user friendliness of the site; (we continually strive to improve the site offerings based on the information we receive from you)
    - To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) website traffic analysis.
    - To administer a contest, promotion, survey or other site features
    - To send emails, SMS, website notifications as well as other communications for providing services, responding to inquiries, and/or other requests or questions.
    - To respond to queries of the authorities in regard to your accessing of the site and services availed by you.
    Of course, you are solely responsible for maintaining the secrecy of your passwords, and your site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

  • Who do we share your information with?

    - To our customer support offices in the network.,
    - To trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily.
    - To customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries.
    - To third party organizations involved in credit card authorization.
    - If we have a duty to do so or if the law allows us to do so.
    - To our employees and agents to do any of the above on our behalf, now or in the future.
    - To the companies within our corporate family and with our parent company and corporate affiliates. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this privacy policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.
    If you choose not to provide certain personal information we request, you will still be able to visit our site but you may be unable to access certain options or services.

  • Transfer of your personal information
  • Cookies Policy


    • Terms And Conditions


    • Terms of Agreement
    • Modification of Terms
    • Site Availability
    • Disclaimer of Warranties and Limitation of Liability

      The website makes no representations or warranties, either expressed or implied, with respect to the website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.
      Your access to and use of software and other materials on, or through the website is solely at your own risk. The website makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.
      Subject to applicable law, under no circumstance is Shamel and/or its Licensors and/or Suppliers and/or its Service Providers responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages. This includes any information, products or services obtained through or any contract entered into via the website, but excludes carriage by air performed by airlines in respect of any ticket obtained using the booking engine provided on the website, which is subject to the conditions of carriage and applicable international conventions.

    • Acceptable Use

      When using the website you declare and agree:
      -To use it solely to determine the availability of products and services offered on the website and to assist you to make legitimate reservations or transact business with us. You agree to use the website only for personal, non-commercial use.
      -To use the website services to make only legitimate reservations.
      -You are at least 18 years of age and you possess the legal authority to create a binding legal obligation.
      -You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; Not to make any false reservation or any reservation in anticipation of demand. The website may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.
      -Not to deface, alter or interfere with the front end "look and feel" of the website or the underlying software code.
      -Not to take any action that may impose an unreasonable or disproportionately large load on the website or related infrastructure.
      -To all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of prices, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the website are your sole responsibility.
      -Not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the website, nor to upload any material that contains any computer viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any software or equipment.
      -Not to post, distribute or otherwise upload any defamatory, libellous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.
      -Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individual privacy rights.
      -Not to obtain or attempt to obtain unauthorised access to the website or any private or member account areas on the website, nor to impersonate any person or misrepresent your affiliation with another person.
      -Not do, cause or permit anything to be done that may infringe damage or interfere with any intellectual property rights of nor any of our associated companies or third parties.
      -Also, not to do anything that is otherwise unlawful or which may create any liability on the part of the website.
      -Violate this Agreement or any applicable legislation in any other manner.
      -Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law.
      -Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another computer.
      -Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
      -Falsify the origin or source of software or other material contained in a file that is uploaded.
      -Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.
      -Use this website or its contents for any commercial purpose; Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website; Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
      -Deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or ‘Frame’, ‘mirror’ or otherwise incorporate any part of this website into any other website without our prior written authorisation.
      -Not to host, display, upload, modify, publish, transmit, update or share the following:
      *Information belonging to another person for which the user does not have any right.
      *Information that is hateful, grossly harmful including harmful to minors, paedophilia, invasive of others’ privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling.
      *Information that infringes any Patent, Trademark, Copyright or other Proprietary rights.
      oInformation that deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
      *Information that threatens the unity, integrity, defence, security or sovereignty of the countries we operate in, friendly relations with foreign states or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or insults any other nation.
      *Information that impersonates another person.
      *If the website considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the website, Shamel reserves the right to:
      -Warn you that you have breached these terms and conditions, and ask you to stop such conduct; Delete any material or content which you may have posted without notice to you; Take measures (including terminating, suspending or restricting your access) to, and preventing you from using the website; Cancel any bookings and/or reservations that you may have with Shamel without reference to you; Report your activities to an internet service provider or relevant authorities; Take legal action against you.

    • Copyright and Trademarks

      All content of the Shamel website is subject to copyright. The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website. The website, sister companies’ names, and any other product or trade names of Shamel referenced to the website are our trademarks and/or registered trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.

    • General Policy
    • Use of Credit Card
    • Fraud Management
    • Conditions of Carriage
    • Indemnity & Limitation of Liability
    • Waiver
    • Links to Third-Party Websites
    • Grievances
    • Choice of Law and Jurisdiction
    • Notice
    • Supplier Terms Of Use